Yes, we utilize a variety of platforms for task management and communication to ensure our design projects run smoothly. Our toolkit includes Slack, Asana, Jira, Productive, and DevOps, each chosen for its effectiveness in specific areas of our workflow.

The number of design requests you can have at any given time depends on your chosen subscription plan with us. Each of our plans is tailored to accommodate different levels of demand and project complexity.

Absolutely, we understand that business needs can change, and flexibility is key. You have the freedom to pause or cancel your subscription with us at any time. Whether it's a brief hiatus or a need to discontinue the service, we accommodate these changes to suit your circumstances. If you decide to pause, your projects will be safely on hold until you're ready to resume.

We pride ourselves on our efficiency and timely delivery. For most design requests, you can expect to receive the initial designs within 24 to 72 hours. The exact turnaround time depends on the complexity and specifics of the request. We strive to provide quick yet high-quality results, ensuring that your project moves forward without delay.

Your satisfaction is our top priority, and while we're confident in our ability to meet your expectations, we understand that design is a collaborative and iterative process. If you're not completely happy with a design, we are committed to revising it until it aligns perfectly with your vision.

As we are dedicated to providing the highest quality work and invest significant effort and resources into each project, we do not offer refunds. Our focus is on understanding your needs and delivering designs that meet or exceed your expectations. In the rare case that you're not satisfied with our work, our policy is to continue revising and tweaking the design until you are completely happy with the outcome.

Submitting a design request with us is straightforward. Once you've subscribed, we'll grant you access to a dedicated Trello board specifically set up for your projects. Here, you can easily submit and track your design requests. If we're collaborating through Asana or Jira, a similar process will be in place. You can add tasks or projects directly within these platforms, and we'll get to work on them right away.

For our design projects, we primarily use Figma. Figma is a powerful and versatile design tool that allows for collaborative and innovative design work. Its real-time collaboration features make it an ideal platform for both our team and clients to work together seamlessly.